|
Standard
|
Outcome |
HealthyPractice® Resources |
|
1. |
Consumer Focussed Services |
|
1.1 |
Consumer Rights |
The clinic provides services that upholds the Health & Disability Services Consumers’ Rights (the Code) |
HDC , Informed Consent, Human Rights Commission, Consumers Guarantee Act, Privacy & HIPC, Complaints, Training and development, Patient Satisfaction survey |
|
1.3 |
Cultural Safety |
Consumers receive services in a manner that recognises their cultural and individual needs |
Practising Codes and Statements, Training and development |
|
2. |
Accessibility |
|
2.1 |
Hours of Operation |
The clinic operates at hours that suits the community it serves |
Access and availability, Drafting a newsletter |
|
2.2 |
Physical Access |
The clinic is accessible to the community |
Building Security |
|
2.3 |
Clinic Signage and Information |
The clinic has clear signage and information that describes the scope of services provided |
Drafting a newsletter, Practising Codes and Statements |
|
3 |
Consumer Assessment, Diagnosis, Treatment & Follow up |
|
3.1 |
Triage of Consumers |
Triage occurs in a timely and effective manner in line with current best practice |
Position descriptions |
|
3.2 |
Post triage Assessment, Diagnosis, Treatment and Follow up of the Consumer |
Consumers are accurately assessed, receive information regarding their diagnosis and are involved in planning their treatment, referral and follow up |
RNZCGP - Resources |
|
3.4 |
Transfer of care to other Providers |
A copy of the consumers clinical information is sent to his/her usual PCP or GP, and to other agencies where referral is made, unless the consumer specifically requests otherwise |
Privacy HIPC – Disclosure of Information, Transfer of Notes. |
|
4 |
Clinic Personnel Requirements |
|
4.1 |
Staffing |
Clinical Staff levels, qualifications and competency ensure safe service delivery |
Administration, Skills Assessments, HPCA |
|
5 |
Organisational management |
|
5.1 |
Human Resource Management |
The clinic has effective human resources planning and management systems |
Recruitment , Registration, Position descriptions, Employment Agreements, Organisational structure, Induction, Training and Development, Performance Appraisals, Administration, HR Policy Guidelines |
|
5.2 |
Quality & Risk management |
The clinic has an establisheddocumented and maintained quality and risk management system that reflects continuous quality improvement principles |
Managing Risk , HSE, Hazards, Infection Control,Writing Policies, Insurance, Disaster recovery, Financial Management , Fixed Asset Register , IT security, Internet policy, Confidentiality |
|
5.3 |
Adverse Events |
All adverse events or untoward events are systematically recorded and reviewed by the clinic |
Significant Event management, Hazards, Accident Reporting , Complaints, HSE, HPCA, Disaster recovery |
|
5.4 |
Information Management |
Clinical Record management ensure that the requirements of legislation are met. |
Privacy, HIPC, Retention of Information, Transferring Records, HDC, IT security, Confidentiality |
|
5.5 |
Complaint Management |
The service has a complaint management system that is accessible and complies with legislation |
Complaints, HDC, Significant Event Management |
|
6. |
Facilities |
|
6.3 |
Environmental Management |
The environment is safe for staff and consumers |
Building WoF, Fire Safety, HSE Policy, Infection Control, Hazardous Waste, Building Security, |
|
6.5 |
Hand washing facilities |
Each patienttreatment area has readyaccess to hand washing facilities that minimise the risk of cross infection |
Infection Control |
|
6.7 |
Cleaning |
The A & M clinic has policies for regular and incidental cleaning of the clinic |
Cleaning contract, Infection control |
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