The Allied Health Service Sector Standards (NZS 8171:2005) can be purchased from Standards NZ or 0800 782 632 either in hard copy, PDF format or as an on-line library access. The detail in the outcome column below is only a brief overview of the criteria that needs to be met.
An overview of the content of the Allied Health Service Sector Standards can be downloaded here in PDF format.
HealthyPractice® has resources that can be used to assist practices in creating the systems and policies to support their practice accreditation assessment.
Detailed below are the areas HealthyPractice® has developed against specific criteria in the assessment tool. These documents are for you to use and to customise to your own particular situation – they are not intended to be the final solution, merely a resource.
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Standard
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Outcome |
HealthyPractice ® Resources |
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1. |
Consumer Focussed Services |
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1.1 |
Consumer Rights |
Consumers receive service in the accordance with consumer rights legislation |
HDC , Informed Consent,Human Rights Commission, Consumers Guarantee Act , Privacy & HIPC |
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2. |
Organisation Management |
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2.1 |
Governance |
Services are well planned, are delivered effectively, efficiently and safely, are consumer centred and appropriate to the needs of the consumer |
ERA, Holidays Act, HSE, Business Legislation, Risk Management, HPCA, Strategic Planning, KPI’s , Management Reporting, Business plan |
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2.2 |
Management |
The day to day operation of the service is managed in an efficient and effective manner which ensures the provision of timely, appropriate and safe services to patients |
New to Practice Management, Organisational structure, Position descriptions, Privacy, HIPC, ERA, Holidays Act, HSE, ACC, Policy Documents, HR Policy Guidelines, HSE Policy Guidelines, Effective Meetings, Financial Management |
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2.3 |
Human Resources |
Human Resource management is conducted in accordance with good employment practice and comply with legislation to enable the service to meet its mission and objectives |
Recruitment , Employment Agreements, Position Descriptions, Preferred Provider Template, Registration, Induction, Training and Development, Skills Assessments, Performance Appraisals |
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2.4 |
Quality and Risk Management |
There is a quality and risk management system in place that promotes safety and well-being of the consumer |
HPCA, HDC,Significant Event Management, Business KPI’s, Relevant KPI’s, Hazard Identification,Infection Control, Accident Reporting, Complaints Process, Insurance, Disaster Recovery. Financial Management, Fixed Asset Register, IT Security, Internet Policy. |
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2.5 |
Advertising & Marketing |
All marketing and advertising strategies are presented in a consistent and accurate manner, are socially responsible and do not mislead or deceive the consumer. |
Marketing, ConsumersGuarantees Act, Fair Trading Act, Advertising Standards |
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3. |
Pre-Entry to Services |
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3.1 |
Consumer Acceptance Process |
Before acceptance by the service for assessment or service provision, there will be a pre-entry process though which consumers are considered for entry in an equitable and timely manner |
NZ Physiotherapy Board, HDC, |
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4. |
Service Delivery
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4.1 |
Service Provision Requirements |
Consumers receive timely and appropriate service provision in order to meet their assessed needs, desired outcomes and goals |
Consumer Guarantees Act |
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4.5 |
Evaluation |
Individualservice delivery plans are evaluated in a comprehensive and timely manner |
Patient satisfaction survey |
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4.6 |
Exit, Discharge and Transfer |
Consumers experience a planned and co-ordinated exit, discharge or transfer from the service |
Transfer of notes, Missed appointments |
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5. |
Managing Service Delivery |
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5.1 |
Consumer Information Management |
Consumer Information is uniquely identifiable, accurately recorded, current, confidential, accessible and secure |
Privacy Act, Confidentiality |
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5.2 |
Health Records |
Consumer information is uniquely identifiable, accurately recorded, current, confidential, accessible and secure |
HIPC, Retention of records, Confidentiality , IT |
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5.5 |
Infection Control |
Consumers, visitors,service providers and communities are protected from preventable exposure to infection as a result of service provision |
Infection Control |
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5.6 |
Management of waste and hazardous substances |
Consumers, visitors and service providers are protected from harm as a result of exposure to waste or hazardous substances
Generated through service delivery |
Hazardous Waste |
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6. |
Safe & Appropriate Environment |
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6.1 |
Safe Working Practices |
The health, safetyand welfare of service users and service providers is promoted and protected |
HSE section and policy guidelines. |
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6.2 |
Essential Security Systems |
Consumers receive an appropriate and timely response during emergency and security situations |
Building Security, Fire safety, Earthquake, Security risks, |
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6.4 |
Facility Specifications |
Consumer and provider safety is maintained at all times |
Building Warrant of Fitness, Preferred Provider Agreement |
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6.5 |
Cleaning |
Consumers are provided with facilities that are clean, appropriate and safe |
Premises Management, Contractors Agreement |
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