New HealthyPractice website
We’ve received great feedback on the new website so thanks to all of you who have taken the time to provide this. As with every new system there will be some ‘learnings’ and some of the queries we have encountered to date include:
Unable to find the subscriber specific site e.g. GP, Vet, Dental, Specialist and Allied Health?
The web platform that HealthyPractice uses is very clever. Within the one website the content is still customised for our individual subscriber types and your practice username now determines which content you see.
Unable to log on?
The new website meant that we were unable to migrate your passwords. The practice user name remains unchanged. If you can’t remember it, please give us a call on 0800 800 627 as you will be locked out if you have three failed attempts.
To reset your password – you can click this link https://healthypractice.co.nz/auth/reset/ , you will be sent an email to the address that we have stored in your subscriber profile. If you are unsure which email address we have, please give us a call or email firstname.lastname@example.org. We have had some subscribers frustrated that the email hasn’t arrived, but the link was being sent to a different email address or has been ‘junked’ at the receiver’s end.
Alternatively, on www.healthypractice.co.nz choose the ‘Sign in’ option on the top right hand of the page. At the bottom of the ‘Sign in ‘ box there is a ‘can’t remember my password’ link – click on that and it will take you to the reset your password box, and a link will be sent to the email address stored (as above). Passwords now must be 10 characters long, including a combination of one upper, one lower case letter and either a number or character. If you have multiple users in the practice maybe a phrase that is easy to remember will simplify access.
If you don’t log out (option on the left-hand navigation in green block) of the website and simply close the website by using the ‘X’ in the top right-hand corner. You should be able to access the content by clicking on the ‘Account’ link on the top right-hand corner next time you visit the website, this will only work if another user from your practice hasn’t logged out in the interim.
On the left-hand navigation, you will see ‘Account’, this is where all the details you have provided about your practice is held. You can update details here whenever you wish and we encourage you to do this whenever practice details change.
On the top right hand of each page there is a ‘Favourite’ star – if you click on this the page will appear on your welcome page as a quick link. An easy way to navigate to your most used pages.
Finally, please keep the feedback coming, you can call the team on 0800 800 627 or email email@example.com.
Other recent articles
3 June 2020
The COVID-19 pandemic has forced an enormous number of changes on the way we all live and work within a very short time. It hasn’t been easy and a full economic and social recovery may take years. But for many individuals and workplaces, the lockdown also provides an opportunity to review the way they work and reassess their options for when things get back to some sort of normality.
13 May 2020
Most of the country heaved a collective sigh of relief at the news that we are moving to Level 2 from 11.59pm tonight. At Level 2 we would expect that all our practices will be open, perhaps not at their pre-Covid level, but they will be seeing patients and clients.
23 April 2020
While our subscribers who were classified as essential services during Level 4 will have developed processes to deliver their services under the Covid 19 restrictions, moving to level 3 takes the focus off essential and moves to ‘safe’.
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