New HealthyPractice website
We’ve received great feedback on the new website so thanks to all of you who have taken the time to provide this. As with every new system there will be some ‘learnings’ and some of the queries we have encountered to date include:
Unable to find the subscriber specific site e.g. GP, Vet, Dental, Specialist and Allied Health?
The web platform that HealthyPractice uses is very clever. Within the one website the content is still customised for our individual subscriber types and your practice username now determines which content you see.
Unable to log on?
The new website meant that we were unable to migrate your passwords. The practice user name remains unchanged. If you can’t remember it, please give us a call on 0800 800 627 as you will be locked out if you have three failed attempts.
To reset your password – you can click this link https://healthypractice.co.nz/auth/reset/ , you will be sent an email to the address that we have stored in your subscriber profile. If you are unsure which email address we have, please give us a call or email email@example.com. We have had some subscribers frustrated that the email hasn’t arrived, but the link was being sent to a different email address or has been ‘junked’ at the receiver’s end.
Alternatively, on www.healthypractice.co.nz choose the ‘Sign in’ option on the top right hand of the page. At the bottom of the ‘Sign in ‘ box there is a ‘can’t remember my password’ link – click on that and it will take you to the reset your password box, and a link will be sent to the email address stored (as above). Passwords now must be 10 characters long, including a combination of one upper, one lower case letter and either a number or character. If you have multiple users in the practice maybe a phrase that is easy to remember will simplify access.
If you don’t log out (option on the left-hand navigation in green block) of the website and simply close the website by using the ‘X’ in the top right-hand corner. You should be able to access the content by clicking on the ‘Account’ link on the top right-hand corner next time you visit the website, this will only work if another user from your practice hasn’t logged out in the interim.
On the left-hand navigation, you will see ‘Account’, this is where all the details you have provided about your practice is held. You can update details here whenever you wish and we encourage you to do this whenever practice details change.
On the top right hand of each page there is a ‘Favourite’ star – if you click on this the page will appear on your welcome page as a quick link. An easy way to navigate to your most used pages.
Finally, please keep the feedback coming, you can call the team on 0800 800 627 or email firstname.lastname@example.org.
Other recent articles
6 July 2021
Increase to Sick leave entitlements From 24 July the sick leave entitlement increases to 10 days per year. The extra 5 days is applied after the completion of 6 months continuous employment, or on the next sick leave entitlement anniversary (12 months after the previous entitlement). This means that anyone employed after 24 January 2021 will be entitled to 10 days sick leave.
1 June 2021
We’re really pleased to welcome Bryce Pullan to the team as a Business Adviser, he will be working with us on Monday and Tuesday. Like all of the team Bryce has been with MAS for some time and is looking forward to supporting Members and their practices. Bryce joining us, has allowed Chris to achieve her dream of a four-day working week, Tuesday to Friday and Chris is very much enjoying her three-day weekends. Emailing us your queries to email@example.com generally means we can respond the same day especially if you send before midday. If your query is urgent just let us know in your email subject line or call 0800 800 627 and ask for the HealthyPractice team.
4 May 2021
The celebration is starting with a staff conference to be held this Thursday and Friday (6-7 May) and the HealthyPractice team will have limited availability to respond to your queries during this time. Email would be the best way to be in touch on these days and our response time might be delayed. We appreciate your understanding.
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