October 2023 news
10 October 2023
This month we are really sad to be farewelling Chris Wills from the HealthyPractice team.
Chris has worked at MAS since 2008 and over the years has been so valued for her input to the team, and for the sage advice she has provided to our subscribers. We know you will join with us in wishing Chris a long, happy retirement and safe travels as she hits the road to travel New Zealand in her RV. Chris’s last day of work will be Friday 13 October. If you would like to send Chris a message please do so to business@mas.co.nz
Resignation.
An employee will notify their intention to leave your employment by giving notice. The notice period will be detailed in their employment agreement. Although the intention to leave may be signalled verbally always ask for the resignation in writing. If the written resignation is not received, write to the employee recording their verbal resignation and asking them to sign and return.
You should always send a written acknowledgement/acceptance of the resignation.
Sometimes an employee will advise you of their intention to resign in six months’ time. This doesn’t allow you to impose the notice period in the employment agreement, they are simply advising you of their plans. This will enable you to make business plans and recruitment decisions accordingly. The employee should provide formal notification of their resignation.
Once an employee has given notice, they can’t withdraw it. However, there may be circumstances where you may not be able to enforce the resignation. For example, if the resignation was because the employees’ partner had been accepted a job in another region, and then that job falls through. Your duty of good faith might require you to reconsider the resignation unless you had recruited someone else to the role.
If the resignation comes during a disciplinary or performance management process, then don’t immediately accept the resignation. Please give us a call on 0800 800 627 or email business@mas.co.nz if you receive a resignation under these circumstances. There are two possible courses of action here:
- Ask them to consider their decision over the next 24 hours and to seek advice before finalising their resignation. Signal that it is your preference to continue to work with the employee.
- Advise that you will not accept their resignation as you wish to complete the process. This would usually be in a serious misconduct situation when the outcome could be dismissal.
Keep good notes of all related interactions, in case you later need to rely on them to defend any challenge to your process.
Our content Resignation (healthypractice.co.nz) includes template letters for accepting resignations.
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June on the road - Connecting with practices across New Zealand
Kia ora, We hope you are faring well, six months into 2026! At our end it’s been a busy month for the HealthyPractice team - here’s a quick snapshot of what we’ve been up to. It was great to connect face-to-face with practice owners, managers, clinicians and support teams at both the New Zealand Veterinary Association Te Pae Kīrehe Conference (NZVA) and the NZGPCME Primary Care Conference, both held in June. The MAS and HealthyPractice stand was a real hub of activity, helped along by a very popular coffee cart.
10 June 2026
Privacy updates and training
Due to recent changes, this month we wish to remind you of the update to the Privacy Act 2020 with a new principle called the Information Privacy Principle 3A (IPP3A). For practices’, the new principle means there are additional notification obligations when receiving personal information about a patient from a third party. Under IPP3A, if your practice receives patient information from another provider (such as a lab, hospital, specialist, pharmacy or ACC), you must take reasonable steps to let the patient know their information has been collected. This change applies to any information collected on or after 1st May 2026.
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